Terms and Conditions

These terms and conditions ("Agreement") set forth the general terms and conditions of your use of the website and the products and services offered by Oudaholic, an e-commerce website based operating under trade License number CN-4727111 issued in Abu Dhabi, United Arab Emirates ("Service Provider").

By using the website, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the website.

Please refer to the "Privacy Policy" link at the bottom page. 

The Service Provider, is an e-commerce website that offers oud products and services for sale in the United Arab Emirates and GCC. The website allows users to browse, select, and purchase oud products and services online. We offers an extensive range of oud products and services, sourced from the finest quality and other natural ingredients, and designed to cater to the diverse needs and preferences of oud enthusiasts.

At Oudaholic, we take pride in our commitment to quality, authenticity, and customer satisfaction. Our products include oud oils and oud wood, and Perfumes all carefully crafted to deliver an unforgettable sensory experience. Each of our oud products is meticulously sourced, tested, and blended to ensure that our customers receive only the best quality products.


Our website is designed to make it easy for customers to browse and select from our extensive range of our products and services, and conveniently purchase them online. We are committed to providing a seamless and secure online shopping experience, with fast and reliable shipping options available to ensure that our customers receive their orders in a timely and efficient manner.

You may use the website for lawful purposes only. You are prohibited from using the website for any illegal activities, including but not limited to fraud, theft, or illegal distribution of copyrighted material.

At Oudaholic, our commitment is to ensure that our customers have access to the most reliable and up-to-date information available on our website. This commitment extends to providing accurate descriptions, current pricing, and the latest availability status of our products.

Despite our rigorous efforts to ensure precision across our digital content, occasional discrepancies may arise. Such inconsistencies might relate to product specifications, pricing updates, or stock availability. It is important to note that while we strive to provide exact information, the nature of online updates means that complete accuracy and completeness of the information cannot be guaranteed at all times.

We value your trust and understanding in this matter and encourage you to reach out to us directly should you need any clarification or further details about our products and services. Our customer support team is dedicated to assisting you with precise information to enhance your shopping experience with Oudaholic.

For any queries, please do not hesitate to contact our customer service team through the contact details provided on our website. Your engagement helps us improve and continue to provide the high standards of service you expect from us.

You may place an order for our products or services through the website or Whatsapp number.  You agree to pay the full price for any of our products or services ordered through the website or any other channels, including any applicable taxes and shipping fees.

We are committed to processing your orders promptly. Once you place an order through our website, we endeavor to deliver your order within 2-3 working days in UAE while GCC shipping times may vary based on the destination country. Please note, while we strive to maintain reliable delivery timelines, these cannot be guaranteed. Oudaholic collaborates with a third-party delivery partner, and as such, we are not liable for any delays or issues that may arise during the shipping process. We appreciate your understanding and assure you of our dedication to addressing any delivery concerns that may occur.

At Oudaholic, customer satisfaction is our priority. We adhere to the UAE Consumer Rights to ensure a fair and transparent refund policy. Please read our terms carefully to understand the conditions under which refunds are processed.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  •  The product is damaged or defective upon arrival (must be reported within 24 hours of delivery with supporting images/videos).
  •  The wrong product was delivered.
  • A refund request is made within 2 days of receiving the order, and the item remains unused and in its original packaging.  

Non-Refundable Items:

  • Opened or used perfumes, oud oils, or any product that has been altered from its original state.
  • Orders made using discounts, promotions, or gift vouchers unless the product is damaged.
  • Shipping fees are non-refundable unless the return is due to an error from our side.

2. Refund Process & Payment Methods

Once your return is received and inspected, we will process your refund based on the original payment method:

Bank Transfer Payments

  • Refunds will be processed within 7–10 business days.
  • Any bank transfer fees (if applicable) will be deducted from the refund amount.

Stripe (Credit/Debit Card Payments)

  • Refunds will be processed within 7–14 business days, depending on the bank's processing time.
  • Stripe transaction fees (if applicable) are non-refundable and will be deducted from the refund amount.

Tabby (Buy Now, Pay Later)

  • Refunds will be processed through Tabby, and the refund amount will reflect in your Tabby account.
  • Tabby’s transaction or service fees (if applicable) may not be refundable as per their policy.
  • Customers should check directly with Tabby’s support for any additional fees.

3. Refund Deductions & Charges ​

If a refund is approved, the following fees may be deducted:

  • Bank processing fees (if applicable) for bank transfers.
  • Stripe payment processing fees (if applicable).
  • Shipping fees (unless the return is due to an error from Oudaholic).

4. Refund Timeline & Customer Responsibility

  • Refund processing times depend on the payment method used and your financial institution’s policies.
  • Customers are responsible for return shipping fees unless the return is due to an error from Oudaholic.
  • Any delays in refund processing caused by banks, payment gateways, or third-party providers are beyond our control.

5. How to Request a Refund

To request a refund, please contact our customer support via:

  • WhatsApp: [+971506924909]
  • Email: [customer-services@oudaholic.com]

Provide the following details:

  1. Order number
  2. Reason for refund request
  3. Supporting images/videos (if applicable)

Our team will review your request and provide further instructions.

Oudaholic reserves the right to modify this refund policy in compliance with UAE consumer laws and payment provider terms. If you have any questions, please feel free to contact us.


All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of Oudaholic or its affiliates and is protected by copyright law. You may not reproduce, distribute, or use any content from the website without the express written consent of Oudaholic.

Oudaholic is not liable for any damages or losses that may arise from the use of the website or any oud products or services offered through the website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.

Oudaholic reserves the right to modify this Agreement at any time without notice. Your continued use of the website after any modifications to this Agreement constitutes acceptance of the modified terms.

This Agreement will be governed by and construed in accordance with the laws of Abu Dhabi, United Arab Emirates.